Refund Policy

Effective October 18, 2026 · LLP “DISTRIB BY YAMKA” · BIN 260840024988

1. Founding Window and Light Boost

• You can ask for a full refund within 14 days of purchase for any reason. When we refund a Founding Window, the window and its benefits are removed; a refunded Light Boost is switched off.
• After 14 days, these purchases are final, except where a refund is required by law or we failed to deliver them as described.
• One no-questions refund per customer per Product type, to prevent abuse.

2. A line in the chat and Neighbor cameo

• Full refund at any time before we tell you that production of your appearance has started.
• Once production has started, the order cannot be cancelled, because the work is made to your request.
• If we cannot feature your message or cameo within 60 days of approval, or we reject your content and you do not want to send a replacement, you get a full refund automatically.

3. Brand cameos and sponsorships

Cancellation and refund terms are set in the order or invoice for each business deal. If nothing is agreed: full refund before production starts; after that, any deposit covers work already done and the remainder is refunded.

4. Merchandise

Merchandise is sold and shipped under the returns policy shown at checkout of the store that fulfils it. Items that arrive damaged, defective or wrong are replaced or refunded in full if you contact us within 30 days of delivery with a photo.

5. Your legal right of withdrawal (EU, UK and similar)

If you are a consumer in the EU, the UK or another country with a statutory right of withdrawal, you may withdraw from a purchase of digital content or services within 14 days without giving a reason. For digital content supplied immediately and for services fully performed within that period, the right ends once delivery or performance has begun with your express consent and acknowledgement at checkout. Our 14-day refund for Founding Windows and Light Boosts applies in every case, so you are never worse off than under the law. To withdraw, send us a clear statement by email; you may use this wording: “I hereby withdraw from my contract for the following product: [product], ordered on [date], order number [number], name, email.”

6. Errors and duplicate charges

If you were charged twice, charged the wrong amount, or charged for something we did not deliver, we refund the difference in full as soon as we confirm it.

7. How to request a refund

1. Email contact@tobeended.fun from the address used for the purchase, with your order number and the Product.
2. We reply within 3 business days.
3. Approved refunds are issued within 10 business days to the original payment method, through the same payment provider or Merchant of Record. Your bank may take a few more days to show it.

Please contact us before opening a chargeback or dispute with your bank — we can usually solve it faster, and it keeps the series running.